Critical Ecosystem Partnership Fund Grievance Mechanism

1- The Critical Ecosystem Partnership Fund (CEPF) is a joint initiative of l’Agence Française de Développement (AFD), Conservation International (CI), the European Union (EU), the Fondation Hans Wilsdorf, the Global Environment Facility, the Government of Japan and the World Bank. A fundamental goal is to ensure civil society is engaged in biodiversity conservation. The Green Climate Fund through AFD as accredited entity and the EU through AFD as fiduciary agent are funding a 10-year program to promote ecosystem-based adaptation in the Madagascar and the Indian Ocean Islands Biodiversity Hotspot.

 2- For the Grievance, it should not contain any personifiable contact details and it should include AFD.

 In case of any dissatisfaction with the rat eradication project, please first contact the IOTA Director at info@iotaseychelles.org. We will share all grievances—and a proposed response— with the Regional Implementation Team (RIT) and CEPF within 15 days. If you are not satisfied with the response, you may submit the grievance to the RIT leader organization, IUCN NL, and its Complaints Committee at mail@iucn.nl or +31 20 626 1732.

If you are not satisfied with the RIT’s response, you can submit your grievance to CEPF, via the CI Ethics Hotline at +1-866-294-8674 or https://secure.ethicspoint.com/domain/media/en/gui/10680/index.html

 The environmental and social grievance mechanism of AFD allows any person or group of people affected by the environmental or social aspects of a project funded by the 10-year program of CEPF, to file a grievance when all possibilities of dialogue with IOTA, the RIT and CEPF have been exhausted. Grievances can be sent by:

- filling out the form online on www.afd.fr

- sending an email to reclamation@afd.fr

- sending a mail to:

French Development Agency
Secretariat of the Environmental and Social Complaints Management System
5, Rue Roland Barthes
75598 Paris Cedex 12
France